Regarding Huatong Brick Machine Company's After-Sales Service

Huatong Brick Machine provides a full range of services.
Pre-sales

1. Receive customer inquiries and introduce our company's situation and product categories: Guide customers in selecting product categories based on local market demand.

2. Confirm the scale of operation: Guide customers in selecting equipment based on required production capacity and investment scale.

3. Accompany customers on site visits to production facilities, introduce production processes, and answer questions; design factory construction plans for customers.

4. Provide factory construction drawings and participate in the construction process supervision; create feasible investment plans based on actual circumstances.  All factory construction drawings can be provided quickly after the customer's plan is finalized.

5. Personalized services include comprehensive planning, reserving room for future development, ensuring smooth process flow, and minimizing investment costs.

During the sales process

During the Sales Process:

1. Review the contract, confirming or correcting any ambiguities or issues requiring negotiation between both parties. Track equipment production progress in real time to ensure on-time delivery.

2. Issue production instructions and arrange production according to requirements.

3. Provide factory layout plans and equipment foundation drawings in advance. On-site guidance will be provided if needed. Guidance will be given on infrastructure, water, electricity, and other process construction.

4. Provide technical consulting and suggestions for factory planning. Establish a management framework and train relevant personnel in production management.

5. Provide on-site installation guidance and train production operators on process setting and responsibility allocation.  From quality control and cost control to employee evaluation, work section subcontracting, safety production, equipment maintenance, and procurement and marketing, we help users enter the industry and achieve profitability as soon as possible.

After-sales service

After-Sales Service

1. Establish User Profiles: User profiles record the user's model, configuration, special requirements, etc., allowing us to provide more accurate and timely services.

2. Telephone Support: After confirming the customer's service request, Huatong service personnel will assist you in troubleshooting via telephone, propose solutions, and guide you in resolving the problem.

3. On-Site Fault Recovery Commitment: On-site support means that if you encounter difficulties or abnormal conditions during equipment use, and the problem cannot be diagnosed and resolved via telephone, Huatong will immediately dispatch technicians to the site for troubleshooting and resolution.

4. Free Installation and Commissioning: We provide free installation and commissioning of equipment for users, and provide on-site training to ensure users are proficient in operating the equipment and understand safe production practices.

5. Warranty and Lifetime Maintenance: Shandong Huatong provides "three guarantees" (repair, replacement, and return) for its products and offers lifetime maintenance.  After the warranty period, we provide paid services, charging a reasonable fee for repair costs.

6. Free Training:** At any time, any user can arrange for a technician to receive free, specialized training at our company.